Select the part, add it to your cart, and complete checkout with the required details. The checkout process is secure and handled through Stripe Checkout.

No. You can place an order as a guest without creating an account. Order confirmation, invoice, and tracking details are sent by email.

All payments are processed via Stripe Checkout. Available methods may include credit and debit cards, Apple Pay, Google Pay, PayPal, Klarna, Revolut Pay, BLIK, EPS, Bancontact, MB WAY, MobilePay, and other local options depending on your country.

Yes. Bank transfer is available on request only. Please contact us before placing your order. Orders are processed after funds are received and confirmed.

No. Cash on delivery is not available.

You may request a change or cancellation within 24 hours of purchase, provided the order has not yet been shipped.

Yes. A digital invoice is sent automatically by email once your order has been shipped.

Estimated delivery times are Europe: 2–7 business days and International: 5–12 business days. Delivery times may vary depending on destination, courier, or customs processing.

We ship via trusted international couriers including FedEx, UPS, DHL, DPD, GLS, Raben, Hellmann, Geodis, and others depending on destination and parcel type.

Yes. Once your order is shipped, you will receive a tracking number by email.

No. Shipments are handled only through couriers selected and coordinated by AutoRiven.

We ship to most international destinations. Some regions may be subject to shipping or customs restrictions.

For deliveries outside the European Union, any customs duties or import taxes are the customer’s responsibility.

Returns are accepted only if the item does not match the description, an incorrect item was supplied, or the product is defective or damaged. Used vehicle-specific parts are excluded from the 14-day right of withdrawal under EU Directive 2011/83/EU.

Approved refunds are processed within 14 business days after verification of the returned item.

Shipping costs are refunded only when the issue is attributable to AutoRiven.

All parts include a 30-day commercial warranty covering functional defects only. It does not cover improper installation, misuse, normal wear, cosmetic issues, programming requirements, or modifications.

If an equivalent replacement is available, it will be provided. If not, a refund will be issued.

Yes. All parts sold by AutoRiven are used OEM original parts. We do not sell replicas or aftermarket products.

Compatibility should be verified using the OEM reference number. You can also contact us with your VIN, make, model, and year for assistance.

Yes. AutoRiven specializes exclusively in used OEM automotive parts.

Product information is based on visual inspection, photos, and available technical data at the time of listing. Not all components can be fully tested before shipment.

Yes. Some electronic components may require coding or adaptation by a qualified technician after installation.

You can contact us by email at info@autoriven.eu, via WhatsApp, or through the Contact page on our website.

Customer support is available Monday–Friday, 09:00–16:00 CET.